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Collection of questions our clients ask us most frequently
Understand our policies regarding bookings, cancellations, refunds, and changes.
Learn about our cancellation policy, fees, and procedures for canceling flights.
Explore our flight change policy, fees, and conditions for modifying your travel plans.
Know your rights and options in case of flight disruptions, including compensation policies.
Find out about baggage weight limits, fees for excess baggage, and special item policies.
Request wheelchair services, medical assistance, or special meals during my journey.
Understand ticket validity, blackout dates, and conditions for using purchased tickets.
Explore options for travel insurance coverage and how to add it to your reservation.
Learn about using promo codes, discounts, and special offers when booking flights.
Discover online check-in, mobile boarding passes, and airport check-in procedures.
Understand our refund policy, timelines for processing refunds, and refund eligibility criteria.
Find information on passport validity, visa requirements, and travel document essentials.
Learn about our payment security measures and data protection policies.
Explore group booking options, discounts, and terms for booking flights for a group.
Get in touch with our customer service team for help with bookings, changes, or inquiries.
Understand guidelines and requirements for unaccompanied minors traveling on our flights.
Learn how to submit feedback, complaints, or suggestions regarding your travel experience.
Discover in-flight entertainment, meal options, and additional services provided during your flight.
Understand terms for using airline credits, vouchers, or travel credits issued by Airlines Group Booking.
Know the procedures and options available if you miss your scheduled flight.