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Collection of questions our clients ask us most frequently
Airlines Group Booking provides comprehensive airport assistance services, including meet and greet, fast track through security, luggage handling, and special assistance for travelers with disabilities or special needs at airports from Ercan International Airport
To request special assistance at the airport, please indicate your needs when booking your flight or contact our customer service team. We offer support for travelers with disabilities, elderly passengers, and those with medical conditions.
Meet and greet services involve a dedicated representative meeting you at the airport to assist with check-in, luggage, and navigating through security, ensuring a smooth and hassle-free airport experience.
Fast track services provide expedited passage through airport security and immigration, allowing you to bypass long queues and save time. This service is available at select airports.
Yes, we offer airport transfer services, including private cars, shuttles, and taxis, to ensure convenient transportation to and from the airport.
Baggage policies, including weight limits and fees, vary by airline and airport. Check with your airline or our customer service team for specific information regarding your flight.
It is generally recommended to arrive at the airport at least 2-3 hours before a domestic flight and 3-4 hours before an international flight to allow sufficient time for check-in, security, and boarding.
For check-in, you will need a valid government-issued ID or passport, your flight ticket or e-ticket, and any necessary travel visas. Ensure all documents are up-to-date before your travel date.
Yes, most airlines offer online check-in services, allowing you to check-in, select seats, and print your boarding pass before arriving at the airport. This can save time and streamline your airport experience.
Information about airport lounges, including access policies, amenities, and locations, can be found on our website or by contacting our customer service team. We can also assist with lounge reservations.
If you miss your flight, contact your airline immediately to explore rebooking options. Our customer service team can also assist you in finding alternative flights and solutions.
Yes, we offer information and reservations for airport parking services, including short-term, long-term, and valet parking options at various airports.
Flight status can be tracked using the airline’s website, mobile app, or by checking the flight information displays at the airport. Our customer service team can also provide real-time flight updates.
Security measures include removing shoes and belts, placing liquids in a clear, quart-sized bag, and keeping electronic devices easily accessible for screening. Adhere to TSA guidelines or local security regulations.
Pet travel policies vary by airline and airport. Ensure you have the necessary documentation, including health certificates, and contact our customer service team for assistance with pet travel arrangements.
Customs and immigration procedures involve presenting your passport, visa (if applicable), and completed customs declaration forms. Follow the signs and instructions at the airport for a smooth process.
Large airports have clear signage and information desks to assist travelers. Download airport maps or apps, or contact our customer service team for detailed navigation guidance.
Many airports offer family-friendly facilities, including play areas, nursing rooms, and family lanes at security checkpoints. Check with our team for specific amenities at your departure or arrival airport.
If your luggage is lost, report it immediately to the airline’s baggage service desk at the airport. Provide your baggage claim ticket and contact information. Our team can assist in tracking and recovering your lost luggage.
We value your feedback. You can provide feedback on your airport experience by contacting our customer service team via email or phone. Your input helps us improve our services.